Privacy Policy

1. Who we are

M&F Heating and Plumbing Ltd provides plumbing, heating, boiler installation, boiler servicing, boiler repairs and bathroom renovation services in Birmingham and surrounding areas.

Website: mfheatingplumbing.co.uk
Email: info@mfheatingplumbing.co.uk

M&F Heating and Plumbing Ltd is the data controller responsible for the personal information described in this policy.

2. Information we collect

When you contact us through our website, TikTok, Facebook, Instagram, WhatsApp, telephone or email, we may collect:

• Your name
• Telephone number
• Email address
• Postcode and property address
• Details of the plumbing, heating or bathroom work required
• Messages, photographs and other information you voluntarily provide
• Appointment, quotation and job details

3. How we use your information

We use your personal information to:

• Respond to enquiries and quotation requests
• Contact you about services you have requested
• Arrange appointments and property visits
• Provide quotations and carry out agreed work
• Maintain customer and job records
• Issue invoices and manage payments
• Comply with legal and regulatory obligations

We do not use your enquiry details to send unrelated marketing messages without an appropriate lawful basis.

4. Legal basis for processing

Depending on the circumstances, we process personal information where necessary to:

• Take steps at your request before entering into a contract
• Perform a contract with you
• Meet legal obligations
• Pursue legitimate business interests, such as managing customer enquiries and business records, where those interests are not overridden by your rights

Where consent is required, we will request it separately.

5. TikTok, Facebook and Instagram enquiries

When you submit a lead-generation form through TikTok, Facebook or Instagram, we receive the information you choose to provide.

We use this information to respond to your enquiry, discuss your requirements and arrange quotations or appointments.

Submitting an enquiry does not automatically subscribe you to ongoing promotional messages.

The advertising platforms may also process your information under their own privacy policies.

6. How we store your information

Customer information may be stored in our business email accounts, mobile phone, WhatsApp conversations and other systems used to manage enquiries and jobs.

We take reasonable steps to protect personal information from unauthorised access, loss or misuse.

Although customer enquiries are handled directly by the business owner, technology providers may process information when delivering email, messaging, advertising or storage services.

7. How long we keep your information

Enquiries that do not result in work being carried out are normally retained for up to 12 months after the last contact, unless there is a legitimate reason to retain them longer.

Customer invoices, financial records and completed job documentation may be retained for longer where required for accounting, tax, legal, warranty or regulatory purposes.

8. Sharing your information

We do not sell your personal information.

We may share information with service providers where necessary to operate our business, or with authorities where required by law.

Where information is processed outside the United Kingdom, we take appropriate steps to ensure applicable data protection requirements are met.

9. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Object to certain processing
• Request restriction of processing
• Request transfer of your information where applicable
• Withdraw consent where processing relies on consent

To exercise your rights, email info@mfheatingplumbing.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this Privacy Policy when our business practices, services or legal requirements change.

The latest version will be published on our website.

11. Contact us

M&F Heating and Plumbing Ltd
Website: mfheatingplumbing.co.uk
Email: info@mfheatingplumbing.co.uk